Shipping & Returns
Unless free shipping is indicated at checkout, the minimum delivery charge for UK Mainland deliveries is £4.95, it can be higher for the Channel Islands. Please note that we send all our UK deliveries via recorded and signed-for delivery. If no one is available at the delivery address to sign for the goods, the delivery company will leave a card. You can simply call the number on the card quoting the card reference number to re-arrange delivery at a more suitable time. If the delivery company is unable to deliver and you do not contact them within 48 hours, the courier will charge you a £12 re-delivery charge. Once your order has been shipped you cannot cancel it and our return policy will apply. If your item doesn't arrive when expected, please get in touch and we will investigate.
Europe and the rest of the world:
We will send goods via a courier service, whose terms and conditions will apply.
Estimated delivery times:
1. UK Mainland: 3 - 7 working days
2. EU countries: 5 - 10 working days
3. USA and Canada: 5 - 14 working days
Estimated delivery times for made-to-order products are indicated on the product pages.
If you wish to change an order just after you have placed it, email us immediately on firstname.lastname@example.org or call us at +44 (0)207 254 4744 and we will endeavour to help.
Duties and Taxes
Orders shipped to destinations outside the UK and the EU may incur duties and taxes, which may be due at the time of delivery. These are not calculated during checkout and are not collected by Ella Doran Design Ltd (If you are sending a gift, the recipient may be responsible for these amounts). You may want to consult your local customs office for more details about duties and taxes.
If the item is out of stock or needs to be made, we will notify you within 24 hours on receipt of the order. Worldwide delivery times will vary. We will not be held liable for any loss caused to you by late delivery. Please contact us as soon as possible if your item doesn't arrive when expected, and we will investigate.
If you are unhappy with your purchase, for whatever reason, please return the goods to us in a re-saleable condition by recorded delivery - within 7 working days (return posting date) - for a full refund of the costs of the goods. Unless a product is faulty or damaged at delivery, you will have to pay for all return shipping costs. Please check your product immediately when you receive it and let us know of any damage within 12 hours, we hope you understand that we cannot accept any claims after this time, as we will have to let the courier know. Please make sure you have proof of delivery as we cannot refund you for goods lost in transit.
Our made-to-order products are non-refundable and can only be exchanged if they are faulty or damaged, either for a replacement or a credit note valid for 6 months from the original date of purchase.