Please read these terms and conditions carefully, as using or purchasing from our website means you agree to them.

Ordering, Delivery & Returns

You can buy products from us online, or by telephone. Once an order is placed, you will receive a worldpay email confirmation for the transaction amount and one from us confirming your order list.

You can pay with all major credit and debit cards American Express, Visa, MasterCard, Switch, Solo or Delta. All transactions are processed using a secure server.

For the avoidance of doubt all our prices that are displayed on our website are in British pounds.

Delivery: Postage - general & UK

IMPORTANT: For all UK Mainland deliveries there is a minimum delivery charge of £4.95 (unless free shipping is indicated). This will be a registered delivery that will require a signature upon delivery. If no one is available at the delivery address to sign for the goods, the delivery company will leave a card. You can simply call the number on the card quoting the card reference number to re-arrange delivery at a more suitable time. If the delivery company is unable to deliver and you do not contact them within 48 hours, a £12 re-delivery charge will be incurred - (this is the shippers terms and cost price to Ella Doran design for doing this). If you cancel your order once we have attempted delivery you will be charged for delivery costs.

With regard to breakages - please see section at the bottom of the page.

1. UK Mainland - Delivery time 3 - 7 working days
2. EU countries - Delivery time 5 - 10 working days.
3. USA and Canada - Delivery time 5 - 14 working days.

Important - all customers

If customers wish to change an order once placed email us immediately on sales@elladoran.co.uk  and we will endeavor to help.

Duties and Taxes

Orders shipped to destinations outside the UK and the EU may incur duties and taxes, which may be due at the time of delivery. These are not calculated during checkout and are not collected by Ella Doran design Ltd (If you are sending a gift, the recipient may be responsible for these amounts). You may want to consult your local customs office for more details about duties and taxes.

We aim to deliver within the UK in 7 - 10 working days. If the item is out of stock or needs to be made, we will notify you within 24 hours on receipt of the order. Worldwide delivery times will vary. We will not be held liable for any loss caused to you by late delivery. Please contact us as soon as possible if your item doesn't arrive when expected, and we will investigate.

Returns:

If you are unhappy with your purchase, for whatever reason, please return the goods to us in a re-saleable condition by recorded delivery - within 7 working days - for a full refund. The customer is liable for all shipping costs, also please make sure you have proof of delivery as we cannot refund you for lost goods in transit. This does not apply to our custom-made blinds.

Breakages

If a breakage should occur, please do not throw the item away. Please inform us within 7 days of receiving the goods and keep it in it's packaging, otherwise we cannot be held responsible for any damages as the shippers might want to collect the items. In addition to this photographs are a great help to us, so please keep the faulty goods until we have resolved the issue.

Privacy policy

As with all shopping websites, we collect personal information from you when you shop online at elladoran.co.uk 

We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order and to inform you of any delays or problems. 

The information we collect is:

  • Your name – so we know what to call you
  • Email address – so we can email you order confirmations, delivery delays, offers etc
  • Delivery address – an obvious one
  • Telephone number – we’ll only call if we have a delivery problem
  • Credit card details – we only ask for these when you place an order

When you wish to buy the items you have selected, your browser makes a connection to the secure section of our website which is provided by Worldpay, and will indicate this by showing a security padlock icon. This means that no-one can intercept your details.Elladoran.co.uk does not store any customer's financial information.

We use the latest secure server technology to ensure this information is protected to the highest standards. Our data collection and storage is governed by the rules of the UK Data Protection Act. If you have any questions about your personal data or our privacy policy, please contact us at: info@elladoran.co.uk

General

These terms and conditions are governed by the laws of England and Wales, but do not affect your statutory rights.

When placing an order with elladoran.co.uk you are making an offer to purchase the goods contained within that order. We reserve the right to accept or decline that offer.

We do our utmost to ensure that the prices displayed on our website are correct. However we reserve the right to validate those prices before we process your order.

We will not accept liability for any errors in the description of goods on the website, and can change those descriptions at any time. We will however do our utmost to correct any problems as soon as we become aware of them.

elladoran.co.uk can only be held liable for loss up to the cost of the product(s) purchased.

We will not be responsible for any losses resulting from your use, or your inability to use our website

We do not guarantee that our website is free from viruses or other infecting programmes

You may view and print out our pages for the sole purpose of buying a product or products. The copyright belongs to Ella Doran design Ltd. You may not use pictures, logos, graphics, text or descriptions on our site for any other use without written permission from our studio.

Ella Doran is a limited company whose registered address is

57a Lawford Road, London N1 5BJ